Acceptance of Terms

Welcome to our website www.thisisarcana.com (the Website). By continuing to browse or use the Website, you indicate your acceptance of all sections of these terms of use (“Website Terms and Conditions”) and that you agree to comply with them. If you do not accept these Website Terms of Use, do not access or otherwise use this website. We recommend that you print a copy of these terms for future reference.

The Website is owned and operated under Human Literacy LTD, whose registered under address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ and company registration number is 16065785 (trading as Arcana). Arcana is referred to in these Website Terms of Use as “we”, “our” and “us”. To contact us please email us via our contact page.

There are a number of other terms that may apply to you including:

→ Our Website Terms and Conditions

→ Our Terms for Therapeutic Arts

→ Our Gift Cards and Promotions Terms

→ Our Privacy Policy

→ Our Cookie Policy

Changes

We may make minor changes to the Website to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Website.

In the event we make significant changes to the Website Terms of Use, we will use our reasonable endeavours to give you notice of these changes. We may transfer our rights and obligations under these Website Terms of Use to another organisation. If we have your contact details we will endeavour to inform you in writing if this happens and ensure that your rights under these Website Terms and Conditions are not materially impacted.

Access

We try to ensure that the Website operates correctly and runs smoothly. However, we don’t accept any responsibility or liability to you if the Website becomes temporarily unavailable due to technical issues, or issues beyond our control. We do not guarantee that the Website will be compatible with all or any hardware and software which you may use.

You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Website Terms of Use and other applicable terms and conditions, and that they comply with them.

We limit the amount of Website content which are available without subscription. To enjoy unlimited Website access, please subscribe to our membership options.

Your account

If you have an account with us, you should keep your registration details (including your password and log-in) confidential and secure and must not give them to any other person or third party. You are responsible for all activity carried out using your registration details, whether or not you have allowed or facilitated it. If you discover or suspect that your registration details are known by a third party or are being used without authorisation, you must tell us immediately. We have the right to disable your account or any features if we believe there has been a security breach or if in our reasonable opinion you have failed to comply with any of the provisions of these Website Terms and Conditions.

When logged in to your account, you will be able to check and edit your personal information and see your order history.

Intellectual Property

The Website and any property belonging to or associated with us, including any trade mark or trade name, logos and software, and all information and other content on the Website (including, but without limitation, text, graphics, videos, music, sound and links) is and remains at all times our property or is used under licence and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.

Without our prior written permission, you may not copy, modify, alter, reproduce, create derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on the Website or the underlying software code whether in whole or in part. However, the contents of the Website may be downloaded, printed or copied for your personal non-commercial use, or if you are a business customer, for purposes which are necessary to our business relationship.

Content

Do not rely on information on the Website as the content is provided for general information only. It is not intended to amount to advice on which you rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Permitted Use

You may only use the Website in line with these Website Terms and Conditions, and for lawful and proper purposes. You must comply with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing the Website.

In particular, you agree that you will not:

• Use the Website in a manner which causes or may cause an infringement of the rights of any other person or which violates any applicable law or regulation;

• Make any unauthorised, false or fraudulent bookings;

• Use any software, routine, engine or other device to interfere or attempt to interfere electronically or manually with the operation and look of the Website, or to breach or attempt to breach its security.

• We reserve the right in our sole and absolute discretion to restrict or prohibit your access to the Website at any time and for any reason. If you violate any of these Website Terms of Use, your permission to use the Website shall terminate immediately without the necessity for any notice.

Data protection

Any personal information you supply to us when you use the Website will be used and processed in accordance with our Privacy Policy. By using the Website, you consent to such processing and warrant that all data provided by you is accurate.

Our liability

Keeping the information on the Website accurate and up-to-date is one of our highest priorities. However, while we try to ensure that it is accurate, reliable, timely and complete, we do not accept liability for any inaccurate, unreliable, untimely or incomplete information contained on our Website, or for any reliance placed upon it by you.

The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of the Website and for any other loss or damage of any kind however arising and whether caused by tort.

While we try to ensure that the Website is secure, we cannot guarantee the security of your personal information, nor that the Website (or any website to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. We accept no responsibility for any loss of data, or for any denial, restriction or interruption of access.

Nothing in these Website Terms of Use affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Links to other websites

This Website may include links to other internet sites for information purposes. These links are provided for your convenience to provide further information. We do not endorse any such websites and we are not responsible for the information, material, sale of products or services contained on or accessible through those websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive. Your access and use of those websites is entirely at your own risk.

You may only link to the Website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial. You must not establish a link for any website which is not owned by you.

Indemnity

You agree to indemnify, defend and hold us harmless from any and all liability, damage, loss, claim and expense (including reasonable legal fees) related to your use of the service or any breach by you of these Website Terms and Conditions.

Law and Jurisdiction

Your use of the Website, any material downloaded from it and the operation of these Website Terms of Use shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English courts. We reserve the right to bring proceedings in the courts of the country of your residence or any other country.